Support Policy Page

Support Policy

At doukan.shop, we are committed to providing excellent customer support to our buyers and sellers. We offer the following support options:

1. Online Help Center

Our online help center contains answers to frequently asked questions and step-by-step guides on how to use the Site. You can access the help center at any time by clicking on the "Help" link at the bottom of every page.

2. Email Support

If you have a question or issue that is not addressed in the help center, you can contact us via email at support@doukan.shop . We will do our best to respond to your inquiry within 24 hours during business days (Monday-Friday, 9am-5pm EAT).

3. Phone Support

If you prefer to speak to a customer support representative, you can contact us via phone at 0703593411 . Our phone support hours are Monday-Friday, 9am-5pm EAT.

4. Social Media

You can also reach us on social media by following us on Facebook, Twitter, and Instagram. We will do our best to respond to your inquiries within 24 hours during business days (Monday-Friday, 9am-5pm EAT).

We value your feedback and suggestions. If you have any comments or suggestions on how we can improve our support, please don't hesitate to contact us.